Frequently Asked Questions

  • To enter the Promotion, complete the following steps during the Promotional Period: 

    1. be a member of the pub+ loyalty program. If you’re not a member, sign up at https://www.pubplus.com.au/ 

    2. During the promotional period, spend $20 or more in one (1) transaction on food and beverage at a pub+ Participating Venue and scan your pub+ digital membership card.

    3. Once you have made an eligible transaction you will be prompted to launch the scratch and win game, follow the prompt to play.

    4. Scratch the screen to reveal if you’re a winner – your prize wins will also be displayed in the prize locker.

  • pub+ prizes will be loaded into your pub+ account within 10 mins of you winning them in the Scratch & Win game.

    Digital prizes will be in the form of a code that you can use at checkout on the respective prize providers website.

    Physical prizes will be shipped to the address that you provide in the delivery form. Note - we cannot ship to PO boxes.

  • Your prize will be shipped to you within 21 business days of your redemption. If you have not received the prize in this timeframe, please reach out to customer service via the pub+ app under account support.

  • All prizes can be seen in the prize locker in the Scratch & Win game. In the locker you will be able to complete the claim form on unclaimed physical prizes, copy the code of your digital prize as well as see the date awarded of all prizes – including pub+ prizes

  • The Promotion will run from 27 May 2026 and concludes at 11:59pm AEST on 23rd August 2026.

  • There are a range of prizes available including pub+ points, pub+ deals, digital & physical prizes. For a full list of prizes available see the prize table in the Terms & Conditions

  • Entry is only open to Australian (excluding ACT) residents who are 18 years and over.

    Employees (and their immediate family members) of the Participating Venues, agencies/companies directly associated with the conduct of this Promotion, the Promoter, businesses involved in determination of winner/s for the Promotion, businesses involved in the management of the Promotion, any organisation benefiting from the Promotion, the Promoter’s distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter.

  • There is a limit of one entry awarded per qualifying transaction. For the avoidance of doubt, there is no limit on the amount of qualifying transactions a person can make to gain an entry.

  • Instant Prize Winners will be notified on screen upon entry from submission.

  • There will be a counter of how many entries into the major prize draw an entrant has in their prize locker

  • Draws 1-3, 5-7 will take place atCreata, Unit 6, 3 Central Avenue, Thornleigh, NSW 2120, Australia at 11:00 am AEST on 26/08/26, by computerised random selection.

    The first valid entry drawn will win the Major Draw Prize 1 outlined below. The second valid entry drawn will win the Major Draw Prize 2 outlined below. For the avoidance of doubt, this draw will only include VIC, SA, TAS, NT and WA Eligible Entrants and so on.

    Draw 4 will take place prior to the promotion’s conclusion at Creata, Unit 6, 3 Central Avenue, Thornleigh, NSW 2120, Australia at 11:00 am AEST on 06/07/26, by computerised random selection.

  • All prizes won will be displayed in the prize locker, pub+ prizes will be automatically added to the pub+ account of the winner.

  • All prizes won will be displayed in the prize locker, pub+ prizes will be automatically added to the pub+ account of the winner. Digital prizes will be in the form of a code that can be pasted in at checkout of the prize provider. To claim physical prizes, complete the claim form with your delivery details for shipping

  • Contact customer service via the pub+ app under account support.

  • There are over 58,000 prizes up for grabs, with a total prize value of up to AUD$505, 987.

  • pub+ points prizes will be automatically added to your account and
    pub+ deals and voucher prizes will be automatically added to your account. 

    For pub+ deals, these will be automatically applied next time at checkout when you scan your pub+ account. 

    if you do not wish to claim your digital prize, you do not have to action anything


  • Yes, a guest can win multiple times. They will get a chance to win with every qualifying purchase they make

  • Instant winners will be notified on screen upon entry, Major draw prize winners will be contacted via email address to the email address linked to their pub+ account within seven (7) days of the draw.

  • All of our ALH venues are participating, except for the following venues; 

    Aces Sporting Club,, Royal Oak, Victoria Inn, Esplanade Hotel and Melbourne Hotel.

  • There is a glitch which sometimes can occur when using Google Pixel Devices.

    Please try the following -

    - Restart the device.

    - Go to Settings > System > Languages & Input > Virtual keyboard > Manage keyboards, and make sure Gboard is toggled on

    - Go to the Google Play Store and search for "Gboard" to see if there are any updates available

    - Go to Settings > Apps > See all apps > Tap 'Gboard' > Storage & cache > Clear cache.